Tenant advice
Dealing with a specific situation in your flat? Find it below – each topic has a clear step-by-step guide on what to do, who to contact and which forms you’ll need. If in doubt, get in touch.
Pick what you’re dealing with
A clear directory of the most common tenant situations. Click a topic to open the detailed guide.
Tenant obligations
Who pays for repairs? Routine maintenance and minor repairs under Reg. 308/2015 Coll. and other duties.
OpenMy lease is ending
Continue or leave? Extension request, handover, utilities and the condition to return the flat in.
See the stepsDefect in the flat
No light, a leak, heating not working? How and to whom to report a routine defect.
See the stepsEmergency in the flat
Burst water, gas smell, sparking electrics? Immediate steps and the 24/7 emergency line.
What to do nowSomeone is moving in with me
Duty to report a change in the number of occupants, effect on advances and rules for foreigners.
See the stepsProof of accommodation
Need confirmation of accommodation for the authorities? How to request it. CZ / EN / RU.
See the stepsService billing complaint
Annual settlement doesn’t add up? How and by when to file a complaint and what to attach.
See the stepsI can’t pay the rent
In trouble? Get in touch early – a payment schedule may be the answer.
See the stepsLease transfer on death
A tenant has died? When the lease passes to a close person and what to document.
See the stepsCan’t find your situation?
Write or call us. We’ll advise and point you in the right direction.
Contact the manager