Emergency in the flat

An emergency can’t wait. If there is a risk of damage or danger, act now using the steps below and call our 24/7 emergency line. We’re here 365 days a year.

Message the manager 604 273 149 (24/7 emergency)

24/7 emergency line

604 273 149

Call when there is an immediate risk of damage or danger. If life is at risk, always call the emergency services on 112 first.

Water

Water is leaking

  1. Shut off the water supply

    Close the main water valve in the flat (usually by the riser, in the bathroom or toilet). This stops further damage.

  2. Switch off heating and electrics in the affected area

    If water could reach electrics, switch off the relevant circuit breaker.

  3. Call the emergency line

    Report what’s happening and where. We’ll send a plumber. Meanwhile, wipe up the water so it doesn’t reach the neighbours.

Gas

You smell gas

Warning – risk of explosion

Do not switch any electrical appliances or lights on or off, don’t use the doorbell or the lift, and don’t make phone calls inside.

  1. Close the main gas valve

    If you can reach it safely.

  2. Open the windows and ventilate

    Let fresh air in and leave the premises.

  3. Call the hotline from a safe place

    Gas emergency line 1239, then report it to us on the emergency line.

Electricity

An electrical problem

  1. Switch off the main breaker

    If there is sparking, a burning smell or water reaching the wiring, switch off the supply at the distribution board.

  2. Don’t touch damaged parts

    Don’t touch exposed wires or live equipment, especially with wet hands.

  3. Call the emergency line

    We’ll send an electrician. In case of fire, call 112.

After the emergency

Report the event to us in writing (by e-mail) with photos – it helps with any insurance claim and the follow-up repairs.

FAQ

Frequently asked questions

What is the NEMOSERVIS emergency line number?
The 24/7 emergency line is 604 273 149. It’s available 365 days a year for flats and buildings in our management. If life is at risk, call 112 first.
What should I do if I smell gas in the flat?
Do not switch electrical appliances and lights on or off, don’t use the doorbell or lift, and don’t make phone calls inside. Close the main gas valve, open the windows, leave the premises and call the gas hotline 1239 from a safe place.
Water is leaking – what do I do first?
Close the main water valve in the flat to stop further damage, switch off the electrics in the affected area and call the emergency line. Meanwhile wipe up the water so it doesn’t seep through to the neighbours.
When is it an emergency and when a routine defect?
An emergency means an immediate risk of damage or danger and is handled at once. If the problem can wait until business hours (e.g. a dripping tap), it’s a routine defect that you simply report to the manager.

Need help right now?

The emergency dispatch is available round the clock, all year.

Contact the manager